Overall Policy for Rental and Sales Offer Items

Rental Terms and Conditions

1. Length of Rental

  • Rental rates apply for a one-day event.
  • Items can be picked up or delivered the day before the event.

2. Deposit Requirements

  • A refundable deposit of 50% of the total rental cost is required upon reservation, along with 50% advance payment.
  • The remaining 50% balance is due upon delivery/dry-hire.
  • Deposits are non-refundable if returned items are damaged or scratched.

3. Order Changes

  • Changes to the order can be made without penalties if the item is not customized.

4. Reservation Cancellation

  • Cancellations are allowed without penalty up to 3 business days before delivery.
  • Cancellations within one business day of delivery will be charged at full price.
  • Full payment is required for customized items upon cancellation.

5. Delivery Charges

  • Delivery fees vary based on location, item quantity, and delivery difficulty.

6. Delivery Timing

  • Deliveries will follow the client’s specified schedule.
  • Delays may occur due to late order amendments, bad weather, or traffic.

7. Setup and Take-Down

  • Installation and removal services are FREE

8. Return Responsibilities

  • Items must be returned in good condition. Damages, scratches, and missing items will be charged to the client.
  • Clients are responsible for the security of rental items, including protection from weather damage and theft.
  • Late returns incur a fee of 50% of the total rental cost per day. Additional days must be pre-arranged.

Sales Offer Items Policy

1. Payment Terms

  • Full payment is required at the time of purchase.
  • Payments can be made via bank transfer, credit card, or other agreed methods.

2. Delivery and Shipping

  • Delivery fees are based on location, item quantity, and delivery difficulty.
  • Delivery times are estimated but may vary due to unforeseen circumstances.

3. Order Changes

  • Changes to orders can be made within 24 hours of purchase confirmation.
  • After 24 hours, changes or cancellations may not be possible, especially for customized items.

4. Returns and Refunds

  • Sales offer items are sold as-is and are non-refundable.
  • Report damaged or defective items within 48 hours for assessment and possible replacement or repair.
  • Customized items cannot be returned or refunded.

5. Warranty

  • Standard manufacturer’s warranty applies where available.
  • Warranty details and coverage vary by product and manufacturer.

6. Customer Responsibilities

  • Inspect items for damage or defects upon delivery and report any issues within 48 hours.
  • Proper care and maintenance of purchased items are the customer’s responsibility.

7. Liability

  • We are not liable for damages or losses resulting from the use of purchased items.
  • Customers should follow manufacturer guidelines and recommendations.

8. Dispute Resolution

  • Disputes should be addressed through our customer service team.
  • If unresolved, disputes will follow local laws and regulations.

By using our rental services or purchasing from us, you agree to these terms and conditions.